You have the right to change your mind, and also of course to be reimbursed for a defective product according to the conditions below:
A) RIGHT OF WITHDRAWAL
You have changed your mind and the product (in good condition) does not suit you?
Under the law of January 3, 2008, the online buyer has a period of 14 clear days, from the date of delivery, to return, at his expense, the products that do not suit him.
ATTENTION : Special conditions apply to personalized engraved objects: see "personalized articles" below.
All returns must be notified in advance by email to firstname.lastname@example.org. The product must be returned, in good condition, by letter followed or by registered colissimo (depending on the delivery option of the product) to the address which will be indicated by return mail.
A cat in my boot
11 rue Saint-Sebastien
Only products returned as a whole, in perfect condition for resale, will be taken back.
Any product showing signs of wear or which has been damaged will not be refunded or exchanged.
The customer will have the choice to request either the refund of the sums paid, or the exchange of the product. In the case of an exchange, the re-shipment will be at the customer's expense. In the case of a refund, it will be made within 15 days.
For Personalized Items: Given the unique and personalized nature of the personalized/engraved item, it cannot be returned or exchanged in accordance with article L121-21-8 of the Consumer Code:
“The right of withdrawal cannot be exercised, for contracts: (…) 3° For the supply of goods made to the specifications of the consumer or clearly personalized …”.
It follows that you have no right to invoke any right of withdrawal. Also, we recommend that you devote the necessary time and attention to the creation of your article.
If you make a mistake in your engraving instructions, we will not be able to take back your article against another. You will have to re-order with the correct engraving indications desired.
B) CLAIM in the event of a manufacturing defect or other problem related to the quality of the product
The product is defective, arrived in poor condition? Send us a photo to email@example.com. In this case, we will reimburse the cost of returning the goods if necessary.
The customer is required to check the condition of the products upon receipt. The customer has a period of 3 days from the delivery of the product to make any complaints to the seller. He can do this by email to Hello@unchatdansmabotte.com, by sending us a photo of the damaged product.
Any complaint not made in the rules defined above, and within the time limits, cannot be taken into account and will release the seller from any liability vis-à-vis the customer.
This right also applies to sale, second-hand or destocking products.
In the event of a manufacturing defect or other problem related to the quality of the product, Un chat dans ma botte will have to reimburse the product as well as the costs of normal delivery, within 14 days of receipt.
If the customer prefers, the defective product will be replaced, after receipt by a cat in my boot of the defective product. The return postage will be borne by a cat in my boot.
Customer service A cat in my boot
Tel : 09 70 74 40 84
Email address: firstname.lastname@example.org
A cat in my boot
11 rue Saint Sebastian
A cat in my boot is a registered trademark at the INPI under the national number 4356115
Commercial name: A cat in my boot
Your number is: 488 763 301 00022